Help and contact
Questions? Email us.
Write to help@conceivable.com. We answer within one business day. If it's about an order, put your order number in the email and we can sort it out faster.
What we can help with
Orders, Reports, packs and the app.
Orders and shipping
Tracking, a change of address, or a package that's late, missing or damaged.
Your Conceivable Report
Finding your questions, checking on your Report, or something in it you'd like explained.
Supplement packs
What's in your pack, changing it, or pausing or canceling a subscription.
The Conceivable app
Your account, how Kai works, or billing. App Store subscriptions are managed in your iPhone's Settings, under your Apple ID.
Useful pages
Policies and paying with HSA or FSA.
- Shipping policy
- Refund policy
- HSA and FSA: you may be eligible to pay with your HSA or FSA through Truemed.
- Important safety information
- Your privacy choices
- FAQ
We can't give medical advice by email. If you think you're having a medical emergency, call 911 or your doctor.





